Return & Refund Policy

Return & Refund Policy

If you are delayed for more than 5 hours or your ride has been cancelled by driver or due to car’s fault, we will refund the amount within 7 days. You will have an option to use the credit for other ride instead of refund.

Please allow 1-2 weeks for your return to be processed.

Reisen will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We are unable to issue a refund without receipt of the item(s) or proof of ride cancellation due to driver or Reisen.

Email to “” for the refund or any complaints.

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